HOSTS OF HOSPITALITY

Editorial Staff | Posted on July 18, 2024 |

VIP Treatment

Discover how dedicated casino hosts go above and beyond to provide exceptional experiences for their guests

A casino host can truly elevate your gambling trip into an exceptional experience. These dedicated professionals focus on providing top-notch service to customers, assisting with hotel matters, addressing gaming inquiries, answering questions and much more. No reasonable request is out of bounds, and these exceptional staff members strive to make your trip absolutely perfect.

While it may not always be feasible to fulfill every single request, many hosts go the extra mile to exceed expectations. They take the adage of “service with a smile” seriously. Need a ticket to that evening’s show? Planning for a limousine ride to the airport later in the week? Perhaps a simple request like a late checkout? While not every desire may be attainable, it’s always worth asking—especially at these remarkable casinos where customer satisfaction is paramount.

In this feature, we delve into the world of casino hosting, uncovering the ins and outs of this fascinating role. We asked the top casino hosts from casinos across America about their strong relationships with players, how they manage a multitude of requests around the clock, and their dedication and behind-the-scenes efforts to ensure unforgettable guest experiences.

Nick Ryan
Vice President of Casino Marketing, Live! Casino & Hotel Philadelphia

Steven Wright
Director of Player Development, Golden Nugget Las Vegas

Ralph D’Ambrosio
Vice President of National Marketing, Golden Nugget Atlantic City

Barbara St. John
Executive Casino Host, Grand Sierra Resort